Refund policy

Due to the customised and made-to-order nature of our products, all sales are final.

Each item is hand customised specifically for the buyer, and therefore we do not accept refunds, returns, or exchanges once an order has been placed.

 

Non-Refundable Items

Refunds will not be issued for:

Change of mind
Incorrect size, colour, or design choices made by the customer
Delays caused by the courier
Lost or damaged packages once the order has been shipped

Please ensure all order details are correct before completing your purchase.

 

Incorrect Items

In the unlikely event that you receive an item that is incorrect due to an error on our part, please contact us within 48 hours of delivery with clear photographic evidence. Each case will be reviewed individually, and a suitable resolution will be offered where applicable.

Shipping Disclaimer

Once an order has been dispatched, we are not responsible for:

Lost packages
Delivery delays
Damage during transit

Any shipping-related issues must be addressed directly with the courier company using the provided tracking information.

 

Contact

If you have any questions about this policy, please contact us before placing your order to ensure full understanding.

By completing a purchase, you agree to this Refund Policy.